Your Satisfaction is Very Important To Us. If for any reason you are unsatisfied, you can initiate your refund request by emailing us a description of the issue. Once we review it, we can promptly work to resolve it.
Any product that arrives broken or defective immediately upon delivery is eligible for either a refund or replacement. Simply call for instructions.
If the wrong product arrives, you are immediately eligible for a replacement. Call us for return instructions.
There is never a problem that we cannot fully resolve to your satisfaction.
*If a refund is granted, Please Allow 7-10 days for your funds to be restored to credit card. This may be your bank’s processing time, not and it is not a delay on our end.
Product delivery and product quality is always FULLY GUARANTEED.
We DO NOT offer free product sampling.
In the event of lost or stolen mail,product replacement is issued. Prior to contacting us, please visit your nearest post office and provide them with your USPS tracking number. Once you open a lost or stolen claim, they will issue you a case #. Please email us that case number.
Immediate replacements are issued on ALL damaged goods. In the event that a product arrives damaged or defective, you have the option of a refund or a replacement.
*Why This is Our Policy:
The reason we do not accept exchanges is a simply matter of consumer safety.
We do not feel it is safe to resell you a product that was returned to us by another consumer.
Any products returned to us get destroyed and discarded.
We always have our customer’s best intentions at heart. For That very reason, Swess Nutrition does NOT accept returns or exchanges on dietary supplements. FOR ALL LEGITIMATE REASONS WE WILL ALWAYS RESOLVE THE ISSUE TO YOUR FULLEST SATISFACTION.
For obvious safety reasons, we would never re-sell a product that was returned to us by another customer. On rare occasion when products were returned to us, we have no choice but to discard them.
The products you receive come straight from us. And prior to us, they were packaged in an FDA approved manufacturing facility where each bottle is double safety sealed.
In some circumstances, we may offer refunds when applicable.
Pharma Supplements does not offer “free sampling” of merchandise.